1. Project Cancellation

Clients may request to cancel an active project or service agreement at any time subject to the following conditions:

• Written Notice: All cancellation requests must be submitted in writing via email to our official communication channels. Cancellation will be considered effective on the business day the notification is received.

• Work in Progress: Upon receipt of a cancellation notice, Technonut will immediately halt all work on the active project. The client remains liable for all billable hours worked, milestones completed, or technical assets developed up to the exact time of cancellation.

2. Refund Eligibility

Due to the custom nature of software development, ERP consulting, and business automation workflows, refunds are structured strictly based on the delivery stage of the project:

A. One-Time Projects & Custom Development (Milestone-Based)

• Advance Deposits / Retainers: Initial setup deposits required to kick off a project are non-refundable, as they secure engineering resources and cover initial technical discovery, scoping, and systems architecture design.

• Completed Milestones: Once a project milestone is completed, delivered, and approved (explicitly or via the lack of feedback within a specified review window), the funds allocated to that milestone are entirely non-refundable.

• Incompleted Milestones: If a project is canceled mid-milestone, a partial refund may be issued at the sole discretion of Technonut, calculated by deducting the hourly value of the engineering work completed up to that date from the milestone payment.

B. Monthly Maintenance & Retainer Support Services

• Cancellation Window: Recurring monthly support, maintenance, or developer retainer contracts can be canceled at any time. Notice must be given at least 14 days prior to the next billing cycle to avoid being charged for the subsequent month.

• No Prorated Refunds: We do not offer prorated refunds for partial months of service. If you cancel mid-month, your support access will remain active until the end of the current billing cycle, and no further charges will apply.

3. Non-Refundable Items & Third-Party Costs

Under no circumstances will refunds be issued for the following out-of-pocket technical expenses:

• Third-Party Software/Licenses: Any fees paid for third-party applications, cloud hosting infrastructure, or business software subscriptions (including but not limited to Zoho licenses, Frappe Cloud, Shopify apps, or Pabbly Connect webhooks) are completely non-refundable, as these are governed exclusively by the respective third-party vendor policies.

• Custom Deployed Configurations: Completed API integrations, data migrations, automated workflows, and deployed client databases cannot be "returned," and the engineering labor for these live setups is non-refundable once deployed.

4. Delay and Project Abandonment

• If a project is delayed, paused, or put on hold for more than 30 consecutive days due to a lack of client communication, feedback delays, or pending business data/asset delivery, the project will be classified as "Abandoned."

• All funds paid toward an abandoned project are forfeited to cover administrative and resource scheduling costs, and a project reinstatement fee may apply to resume engineering work at a later date.

5. Contact Information

If you have any questions regarding your active project status, billing, or wish to discuss a cancellation request, please contact our team directly.