Terms & Conditions
1. Quotation Validity
The prices quoted are valid for a period of 15 days from the date of the proposal. Technonut reserves the right to revise pricing without prior notice after the validity period.
2. Taxes and Levies
For customers within India, all prices are inclusive of 18% GST unless otherwise specified. For customers outside India, any local taxes, customs duties, or statutory charges applicable in their respective countries shall be borne by the purchaser.
3. Software License Payment Terms
Full payment (100%) along with the purchase order must be made to Technonut before license activation. A single purchase order may cover multiple software licenses. License activation will be provided after installation and payment confirmation.
4. Professional Service Charges
Fees related to implementation, SOP preparation, UAT, data migration, software customization, product enhancements, and other professional services must be paid in advance along with the approved work order. Invoices will be generated based on the actual effort and services delivered.
5. Accepted Payment Methods
Technonut accepts payments through Cheque, Demand Draft, NEFT, RTGS, Wire Transfer, and authorized online payment channels. Cash payments are not accepted, and Technonut shall not be responsible for any payments made in cash.
6. Software License Agreement
All software licenses are governed by the applicable End User License Agreement (EULA) issued by Technonut and updated from time to time.
7. Third-Party Software Licenses
If the customer requires third-party database software such as IBM DB2, Oracle, MySQL, or Microsoft SQL Server for SQL-based deployments, the necessary licenses must be obtained separately from the respective vendors. Where permitted by the vendor, free database editions may be used. Technonut will provide installation and support only for its own software products.
8. Project Delivery
Software implementation and project execution will be carried out according to the implementation schedule and project plan agreed upon during project initiation and order confirmation.
9. Recommended Business Solution
The final software solution and edition to be deployed will be determined after completing the SOP and requirement analysis process. The most suitable product based on the customer’s business needs will be recommended. Pricing and edition structures remain standardized across all applicable product offerings.
10. Software Edition Upgrade
Any changes to business requirements, deployment architecture, or software capabilities that require an upgrade to a higher edition will be subject to additional charges.
11. Data Migration Policy
Data migration services generally include master data, opening stock details, and opening ledger balances. Historical transaction data is excluded unless specifically agreed upon.
Where Technonut undertakes migration activities, the customer is responsible for validating the migrated data and providing formal approval after verification. Additional charges may apply if a dedicated migration utility or custom migration process must be developed. While Technonut will make every reasonable effort to ensure successful migration, final acceptance rests with the customer.
12. Remote Implementation Services
Implementation services are generally delivered remotely using secure remote-access technologies such as VNC or similar tools. Standard implementation fees remain applicable; however, travel, accommodation, and related expenses are not charged when services are delivered remotely.
13. Support and Maintenance
Support and maintenance services are provided in accordance with Technonut’s support policy and EULA. Remote implementation activities are not covered under the standard support agreement and are billed separately under implementation services.
For subscription-based licenses, support services are included within the subscription fee unless otherwise stated.
14. Product Enhancement Requests
Requests for product enhancements will be evaluated and prioritized based on Technonut’s product roadmap and business priorities. Approved enhancements may be delivered through future product updates.
If a customer requires expedited development or priority implementation of specific features, additional enhancement charges may apply. The final decision regarding enhancement approval, scope, and delivery schedule shall rest with Technonut.
15. Approval for Changes to Terms
Any modification, exception, or deviation from these Terms & Conditions requires prior written approval from the authorized Sales Management team of Technonut.
Privacy-policy
Collection and Use of Information
Personal Information
To create and manage your account, Technonut may collect details such as your name, email address, and mobile number. These details help Technonut communicate important information, including product updates, new features, service announcements, upcoming events, and modifications to policies.
Users may also choose to sign in using approved third-party authentication providers. Personal information from those third-party accounts will not be accessed or imported without your direct approval.
While using the services, you may provide information about other individuals, including names, phone numbers, email addresses, or addresses. Such information is used exclusively to fulfill the services requested by you and will never be used for promotional activities without permission.
If you use the referral feature, Technonut may collect the recipient’s name and email address solely for sending the invitation message.
From time to time, customer testimonials may be published on the website. Technonut always obtains consent before displaying any testimonial that contains personal details. Any information voluntarily shared by users in testimonials remains their responsibility.
Service Usage Information
Technonut may collect information about how the services are used, including login times, frequency of access, duration of usage, features utilized, and storage consumption. This information helps Technonut improve performance, enhance user experience, and provide better service.
User Account Data
Business records, transaction details, and other information stored within your account are securely maintained in Technonut’s hosting infrastructure. To safeguard against accidental loss, system errors, or hardware failures, backup copies of data may also be retained.
Consequently, certain information may continue to exist within backup systems even after account deletion or service termination. Technonut maintains strict controls to protect your data and does not disclose account contents to unauthorized parties. Access is permitted only under specific circumstances described in the Privacy Policy and Terms of Service.
Information stored within your account is not analyzed or used for targeted advertising purposes.
Payment Information
For services that require payment, Technonut may collect billing and payment details necessary to complete transactions. Payment processing is handled through trusted and secure payment service providers.
Technonut does not retain complete payment card information on its systems. Limited details, such as the cardholder’s name, billing address, card expiry date, and the last four digits of the payment card, may be stored for verification and record-keeping purposes.
Where permitted by you and required for future transactions, payment information may be securely retained in encrypted form by authorized payment gateway providers operating under strict security and privacy standards.
